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Customer Services Performance
Flexsys Mission Statement:
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| To help our clients get the best value out of their investment in I.T. by providing expert support, advice and guidance. |
| Our aim is to respond to 100% of all calls within three hours. |
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| We like to monitor all customer support calls from the time they are reported until they are resolved, keeping a check on progress on behalf of our customers. |
We aim to solve within one day any problem that does not require the ordering of hardware or software.
(Some of our calls involve installing servers and workstations or developing new systems...
obviously taking longer than one day to complete.) |
| 65%-75% of all our support calls are resolved within one working day. |
| 80%-85% of calls are closed within three working days. |
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